I don't recognize a ColorBliss charge on my card

What to send us right now

Email help@colorbliss.com and include any one of these:

• The payment receipt from receipts@colorbliss.com, forwarded to us

• The email address that's being charged for the subscription

• The last 4 digits of the card being charged

• The exact charge amount and date from your bank or card statement

More is better, but any one of these is usually enough. Forwarding the receipt is fastest because it contains everything we need.

Why is there a ColorBliss charge on my card?

A ColorBliss charge means someone created a subscription on colorbliss.com or app.colorbliss.com using your card. The subscription is tied to the email address used at signup, not to the card.

Common reasons you might not recognize it:

• A family member, partner, or child signed up and used a shared card

• The account was created with a work email, secondary email, or alias (like you+cb@example.com)

• The signup used a typo in the email address

• You started a subscription months ago and forgot

The charge descriptor on your statement usually includes "COLORBLISS" or a payment processor prefix like "STRIPE".

Why can't you find my account from my email?

ColorBliss accounts are tied to the email used at signup. If you email us from a different address, we don't see a subscription under the sender, even though one exists under another email.

That's why we need one of the details above. Those are the fastest ways for us to match the charge to an account.

How do I find the receipt?

We send every payment receipt from receipts@colorbliss.com.

1. Open your email and search for receipts@colorbliss.com

2. Find the most recent receipt that matches the charge on your statement

3. Forward it to help@colorbliss.com

4. Tell us what you want us to do (cancel, refund, or both)

If nothing shows up, check spam, promotions, and "all mail". Some inboxes auto-filter receipts. Try searching for "ColorBliss" too.

How do I find the last 4 of the card?

Most banks and card apps show the last 4 digits next to the charge on your statement. Open the transaction, look for a line like "Card ending in 1234", and send us those 4 digits.

How do I cancel a subscription when I can't find my account?

Send us one of the details above. Once we locate the account, we'll:

1. Cancel the subscription so future billing stops

2. Review a refund and process one when appropriate

3. Reply to confirm what we did

We typically respond within one business day.

Can I get a refund?

Yes, in most cases. We're happy to refund recent charges when someone didn't realize they'd signed up or can't access the account. We do need to locate the subscription first so the refund goes back to the original card.

Tips for a faster reply

• Forward the receipt instead of retyping details. It has everything.

• Send from the email you want us to reply to so our answer lands in the inbox you're reading.

• Include a short note telling us whether you want the subscription canceled, refunded, or both.

• Ask in the house if you share a card. The account is often under a spouse's, partner's, or child's email.

• Check old emails for receipts@colorbliss.com from the original signup date, not just recent charges.

What we can't do without the info

We can't cancel what we can't find. If the charge can't be matched to an account, we can't stop future billing.

We can't refund without locating the charge. Refunds go back to the card that paid, and we need to find the subscription to process one.

We can't identify accounts from vague details alone. "Someone in my family might have signed up" isn't enough on its own. We need the email, the card's last 4, or the receipt.

Common questions

I don't have a ColorBliss account, but I'm being charged. What do I do?

You probably do have one under a different email. Forward the receipt from receipts@colorbliss.com to help@colorbliss.com and we'll find it and cancel.

I never signed up for ColorBliss. Is this fraud?

It's usually someone else in your household who signed up with your card, not fraud. Send us the last 4 of the card or the receipt and we'll track down the subscription and cancel it. If we can't find any matching account, we'll tell you so you can dispute with your bank.

Can you cancel my subscription if I forward the bank statement?

The charge amount and date help, but they're less reliable than the receipt or the charged email. Forward the receipt from receipts@colorbliss.com if you can. If you can't find it, send the amount and date plus the last 4 of the card.

How long does it take to get a refund?

Once we've located the subscription and approved the refund, it's usually back on your card within 5 to 10 business days, depending on your bank.

Will you stop future charges right away?

Yes. As soon as we find the subscription we cancel it immediately, so there are no future charges.

Getting help

Email help@colorbliss.com with any of the following:

• The forwarded receipt from receipts@colorbliss.com, or

• The email address being charged, or

• The last 4 digits of the card being charged, or

• The charge amount and date

Add a short note about whether you want us to cancel, refund, or both. We typically respond within one business day.

Next step

Search your inbox for receipts@colorbliss.com right now and forward the most recent email to help@colorbliss.com. That one step is usually all we need to take care of it.